Frequently asked questions

• What kinds of classes does R Studios offer?
  One membership, every way to move: spin, strength and hot strength, boxing, Pilates and hot Pilates (RIO Method™), yoga and hot yoga, barre and recovery with infrared sauna and cold plunge. Each one builds something different, and together they make you stronger in and out of the studio.

 

• Where are your studios located?
  We have five studios across four locations in Halifax and Bedford, NS:
• RHQ: spin (RIDE), boxing, and strength. 100-6110 Almon St, Halifax, NS
• RIO: Pilates, barre and yoga. 2470 Maynard St, Halifax, NS
• RINSE: Hot Pilates and hot yoga. 1512 Dresden Row, Halifax, NS
• R BEDFORD: Hot Pilates, hot yoga and hot strength. 107-35 Bloom Ln, Bedford, NS
  And REST, our infrared sauna and cold plunge recovery lounge, located upstairs at RINSE. 1512 Dresden Row, Halifax, NS.
  Every membership and pass works at every studio.  Recovery memberships and passes are just for REST.

 

• Do you have an intro offer for new members?
  Yes! Our Discovery Pass is the best way to try R.  If you’ve visited before and the system won’t let you purchase it, email memberships@rstudios.co.

 

• Is R Studios good for beginners?
  Absolutely. Everyone starts somewhere, and our instructors love helping new members feel at home. Tell your instructor it’s your first class and they’ll show you around and help you modify anything in the class.

 

• Which class should I try first?
  Whatever sparks your curiosity. Want help planning your week? Email memberships@rstudios.co.

 

• How do I create an account?
  Sign up on our [website] or in the R Studios app. You can browse the schedule without an account, but you’ll need one to book or buy.

 

• Which membership or class pass is right for me?
  We offer everything from single drop-in classes to unlimited memberships. Not sure which is best for your goals and routine? Email memberships@rstudios.co.

 

• Do you offer a student discount?
  Yes. Email memberships@rstudios.co with proof of enrolment. Student memberships are $134/month for unlimited classes.

 

• Do you have affordable or community classes?
  Yes. $10 Community Classes run across all four studios each week. Book them with your membership or a $10 Community Pass.

• How do I book a class?
  Once you have made an account and purchased your membership or class pack, open the schedule on our website or app (tip: select All Studios at the top left), choose a class, and hit Reserve.
  

 

• What is your cancellation policy?
  Cancel at least 5 hours before class, or 8 hours for classes before 9am. Late cancellations and no-shows cost $10 + tax for members, or the class credit for pass holders. This keeps classes fair and full for everyone.
  

 

• What if something comes up at the last minute?
  Whether it’s traffic, a sick kid, or a double booking, late cancel in the app as soon as you can, so someone on the waitlist can take your spot. Fees still apply.
  

 

• Are classes cancelled for snowstorms or bad weather?
  Watch our Instagram stories for updates. If we cancel a class, we’ll let you know at least 2 hours before, and you won’t be charged. If you choose to stay home, the usual cancellation policy applies, so use your best judgement.
  

 

• Can I bring a friend to class?
  Yes, please! When booking, choose Guest, add their email, and select how you’re paying (guest pass, class pack, etc.). Make sure your friend checks in when you arrive.
  

 

• Do class passes expire?
  Class passes typically expire 6 months after purchase. They can be transferred to someone else but aren’t refundable. Promotional passes can’t be extended.

 

• How do I book the infrared sauna and cold plunge?
  Book REST just like a class, using a REST credit or your recovery membership.

• How do waitlists work?
  If a spot opens, you’re moved into class automatically up until 2 hours before it starts, (even overnight!).  Once you’re in, the regular cancellation window applies, so remove yourself from any waitlist you can no longer make.

 

• What happens to waitlists in the last 2 hours before class?
  Automatic moves stop. If a spot opens, you’ll get a text, and it’s first come, first served: remove your waitlist spot, then book the class.

 

• Is it worth joining a waitlist?
  Yes, waitlists move a lot! Many members book well ahead and adjust closer to class. Unlimited members can book 21 days out, and class pass holders 10 days.

• How early should I arrive?
  Arrive at least 5 minutes before class, or 10–15 minutes for your first few visits, so you have time to settle in. Studios open 30 minutes before class.

 

• Can I join a class late?
  We don’t allow late entry once class has started.

 

• How do I check in to class?
  Use the iPad at the front desk and wait for the confirmation, or check in on the app. Bookings that aren’t checked in are counted as no-shows. If you have trouble, find your instructor after class.

 

• Can I bring my phone into class?
  Our classes are tech-free, so you can be fully present. Phones go in a locker or face-down on theatre mode. If you need to stay reachable, let your instructor know before class.

 

• Can I film or take photos during class?
  Our dark rooms are content-free. In other spaces, check with your instructor first, and be mindful of who’s in the frame.

• What should I wear and bring to spin class?
  We provide a towel and cycling shoes at RHQ, though you’re welcome to bring your own (SPD) shoes. Socks are required. Bring water!

 

• Do I need my own boxing gloves?
  Gloves and hand wraps are required. Rent gloves from us or bring your own, and pick up wraps at the front desk. First boxing class? Gloves are on us.

 

• Do I need my own yoga or Pilates mat?
  Mats are provided at RIO. For heated classes at RINSE and R BEDFORD, bring your own mat or rent one from us.

 

• Do you have showers?
  Yes. RHQ, RINSE, and R BEDFORD have showers you can use for up to 30 minutes after class. Bring a towel or rent one.

 

• The spin room is loud. Do you have earplugs?
  We do. RIDE @ RHQ  was designed with sound engineers so you can feel the music, and earplugs are always available.

• How do I cancel or change my membership?
  Use our membership change form to cancel, upgrade, or downgrade. Cancellations need 30 days’ notice. We’ll be sad to see you go!

 

• Can I freeze my membership?
  Yes, whether you’re travelling, injured, or expecting. Use our freeze form. Unlimited members get up to 2 months of freezes free each year; other memberships may have a small admin fee. We’ll reply to confirm your request within 5 business days.

 

• Can I unfreeze my membership early?
  Of course. Email freeze@rstudios.co and we’ll get you back in.

 

• What if my payment fails?
  It happens! Email hello@rstudios.co as soon as possible and we’ll help sort it out.

 

• Do you have a rewards program?
  Yes! In the app, tap the four squares, then the gift box. Earn points for classes and referrals, and redeem them for guest passes, account credit, and more.

 

• Do you celebrate class milestones?
  Always. At 50, 100, 250, 500, 750, 1,000 and beyond classes, we celebrate with a sign, a photo, and a special reward!.

• Can I work out with an injury?
  We’re not doctors, but we know how much movement matters. Let your instructor know before class so they can help you choose the best options for your body.

 

• Can I take classes while pregnant or postpartum?
  You and your doctor know your body best. Our instructors can offer modifications, and we’re happy to help you choose classes or set up a freeze: hello@rstudios.co

 

• I’m sensitive to flashing or coloured lights. What should I do?
  Let our front desk or your instructor know. We’ll add a note to your file so our instructors can support you.

 

• Are your studios wheelchair accessible?
  RIO, RHQ, and R BEDFORD have street-level entry.
  RINSE has 2 steps at the entrance, and REST is only reachable by stairs.
  RIDE @ RHQ is only reachable by stairs.

• How old do you have to be to take classes?
  Members must be 12 or older. Ages 12–15 must take class alongside a participating guardian, and ages 16–17 need a signed guardian waiver. [Full minors policy] However we do run special classes for children ages 5-10 through our Mini n Me program.

 

• Do you have fitness classes for kids?
  Yes! Our weekly Mini n Me classes run for ages 5–7 and 8–10. 

 

• Can I bring my baby to class?
  Yes, non-crawling babies are welcome in select strength classes at RHQ and Pilates classes at RIO. We also have our Babies Welcome strength class on Wednesday mornings at RHQ.

• Can I book a private fitness class for a group or party?
  We’d love to host you, whether it’s a birthday, a bachelor/bachelorette, or a sweat & sip with bubbles after class. Reach out early so we can make it a great experience for you: sweat@rstudios.co

 

• Can I book the sauna and cold plunge privately?
  Yes. Any empty REST slot can be booked for up to 4 guests for 60 minutes ($70 + tax): reservations@rstudios.co

 

• Can I host a fundraiser at R Studios?
  Yes! Email sweat@rstudios.co with your idea. For donation requests, email community@rstudios.co.

 

• Are you hiring?
  If you’re interested in joining our team, we’d love to meet you! Fill out our application form here!

We don’t offer phone support, but we reply to emails within 5 business days. For anything urgent, stop by before or after a class and our front desk team or instructor on site can try to help.

• General questions, app issues, payments: hello@rstudios.co
• Memberships, students, pricing: memberships@rstudios.co
• Bookings, fees, check-in: reservations@rstudios.co
• Freezes: freeze@rstudios.co
• Private classes and fundraisers: sweat@rstudios.co
• Events, donations: community@rstudios.co

Having trouble with the app? Update it, or log out and back in. Still stuck? Email hello@rstudios.co.