NEW TO THE STUDIO
Please arrive 15 minutes early to your first class. Please let the instructor know of any injuries, pregnancy or health conditions in advance of the class.
We love music, get ready to sweat it out to your favourite tunes.
Our studio only accepts credit cards, we do not accept cash payments – your credit card number will be kept on file.
R Studios is in no way responsible for lost, damaged or stolen items. We have a Lost & Found bin at each studio – every month we donate any unclaimed items.
LATE CANCELLATIONS AND NO SHOWS
Drop Ins & Class Packages
If you do not show up for a class or do not cancel within the 3 hour cancellation window, a class will be deducted from your class package. No exceptions.
New Student Introductory Offer, Auto-Renew Unlimited Monthly Pass & Unlimited Monthly Pass Holders
If you do not show up for a class or do not cancel within the 3 hour cancellation window, you will be charged a $10+HST late fee. No exceptions.
If you are signed up on the waitlist it is your responsibility to check your email for updates on whether or not you have been added to the class. Outside of the 3 hour window you will be automatically added into class and an email will be sent out. Within the 3 hour window, you will be sent an email with an option to OPT IN to class. You must CONFIRM your spot in the class within this window in order to reserve a space. Please ensure you add our email into your contacts so emails sent do not end up in Junk Mail.
Late arrival will only be welcomed into class up to 5 minutes after the beginning of class. Anyone arriving after 5 minutes will not be allowed to join class as it is disruptive to the teacher and students. It is your responsibility to ensure you check in with the teacher or you may be marked as a no show and charged the cancellation fee.
We cannot guarantee a spot and always encourage you to book ahead online.
Returns and Refunds
All packages, workshops and speciality classes purchased are non-refundable but can be transferred to another client.
MEMBERSHIP HOLD POLICY
Put your membership on hold
Our policy: We will place holds on accounts if the client asks and emails specific dates to our administrative account firstname.lastname@example.org. Any holds that are placed on accounts will automatically re-activate after 3 months.
Cancel your membership
Our policy: We request 1 month in advance for termination requests and we cannot process them onto accounts that are on hold. Upon receiving your cancellation request we will email you your termination date – you must send a confirmation reply to complete the cancellation.